WARRANTY INFORMATION
How do I file a warranty claim?
The warranty begins at the original date of purchase.
Product registration does not act as a warranty. Your warranty is valid with the tag on the cable and the proof of purchase from an authorized retailer. Click here to view unauthorized retailers. ghd does not have an in-house repair shop nor do we have repair shops to refer. We only replace products that are within the warranty period.
| 3-year warranty | 2-year warranty | 1-year warranty | 6-month warranty |
|---|---|---|---|
| ghd Chronos Styler | ghd Duet Styler | ghd Air | ghd Brushes |
| ghd Platnium+ Styler | ghd Duet Blowdry | ghd Helios (Professional) | Hair Care / Style Products |
| ghd Gold Styler | |||
| ghd Max Styler | |||
| ghd Original Styler | |||
| ghd Unplugged Styler | |||
| ghd Mini | |||
| ghd Glide | |||
| ghd Rise Volumizing Hot Brush | |||
| ghd Classic Curl Iron-1" | |||
| ghd Soft Curl Iron-1.25" | |||
| ghd Classic Wave Wand | |||
| ghd Creative Curl Wand | |||
| ghd Thin Wand | |||
| ghd Flight+ Travel Dryer | |||
| ghd Helios (Consumer) |
If the warranty is still valid
Below is the warranty claim form and the directions to file your warranty claim. Download the Warranty claim form. Proof of purchase from an authorized retailer is required. Customers are responsible for the expenses associated with shipping items to ghd US for warranty claims including insurance and tracking. We strongly recommend purchasing shipping insurance. ghd US is not responsible for any loss or damage before receipt of your item.
Only send the following to the NJ warehouse – 1) a copy of proof of purchase 2) a completed warranty claim form & 3) ONLY the product. Do not send the box, attachments, accessories, guard, nozzles, and bags. They will not be returned.
After your package is received it will be processed through the quality control department to validate the authenticity of the tool and the tool will be tested. If we deem the tool defective a replacement tool will be issued.
We always aim to handle your return within 14 business days of receipt. Packages are processed in the order that they are received.
Please use this form: