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PERSONALISED PRODUCTS

Personalisation is limited to specific characters. The use of special characters is unavailable and excludes some of, but not limited to, the following: “ [ ] , â / ^ '

Introduction

  1. This document sets out the terms and conditions (“Terms”) that apply to the personalisation (“Personalisation”) of ghd goods (“Personalised Goods”) and should be read in conjunction with the Terms and Conditions of Sale (“Standard Terms”).

  1. Where these Terms conflict with the Standard Terms, these Terms will prevail.

  1. By placing an order for one or more Personalised Goods through our website, you agree to be bound by and comply with these Terms.

Availability

  1. Personalised Goods are available for order directly from our website for personal domestic use only and are not intended for resale.

  1. Personalisation is available only on selected ghd products as specified on our website.

Cost

  1. Personalisation costs will be as set out on the website.

Delivery

  1. Our standard delivery terms will apply to Personalised Goods ordered, and Personalised Goods will be delivered to you within a reasonable time, or within any timeframe that we have indicated to you at the time of purchase. There may be a slightly longer delivery time than usual due to the bespoke nature of Personalised Goods.  Please see clause 4 of our Standard Terms for more information.

Warranty

  1. Personalised Goods will be covered by our usual warranty conditions. Please see the ghd warranty handbook for more information.

  1. In the event that a warranty claim needs to be made in relation to Personalised Goods, the replacement will, where possible, contain the same Personalisation as the original order. In the unlikely event that ghd is unable to offer an identical replacement, ghd will replace the Personalised Goods at no charge with a non-personalised product of comparable performance and refund you the Personalisation costs, or you can cancel your Order of the Personalised Goods and we will refund you the cost of the Personalised Goods. 

  1. The Australian Consumer Law and similar State and Territory legislation in Australia may confer rights, guarantees and remedies on you in relation to the provision by us of the Personalised Goods, which cannot be excluded, restricted or modified. Nothing in these Terms will affect these legal rights.  If we do become liable for a breach of any consumer guarantees which cannot be excluded, then to the extent permitted by law, we limit our liability to the repair, replacement or refund of the Personalised Goods, in accordance with the Australian Consumer Law.

General

  1. Due to their bespoke nature, you cannot cancel a contract for Personalised Goods, unless you do so in under clause 9 above. Clause 7 of our Standard Terms does not apply. It is your responsibility to ensure the Personalisation is correct when submitting your order. Submitted orders are considered final. We will try to accommodate changes or cancellation requests but cannot guarantee our ability to complete them. We do not accept responsibility for misspellings, grammatical errors or design errors caused by you. This does not affect your right to a replacement under clauses 8 to 10 of these Terms, or clause 6 of the Standard Terms if Personalised Goods become defective within the usual warranty period.

  2. You must not upload content for use on Personalised Goods which:

  1. infringes another person's intellectual property rights;

  2. breaches any applicable local, national or international law or regulation;

  3. includes any information which can be used to personally identify another person, without that person's permission; or

  4. is obscene, indecent or offensive.

  1. We reserve the right to refuse to accept your Personalisation order or to cancel your order for Personalisation (as appropriate) if we determine, in our absolute discretion, that it does not comply with the content rules set out in clause 12 above.

  1. If we incur costs as a result of your breach of clause 12.a (including the costs of defence of claims brought by third parties or any damages awarded against us as a consequence of such claims), you will be responsible for paying these costs/damages. We will take all reasonable steps to mitigate the costs the we incur under this clause 14, and we will consult with you prior to taking any action in respect of defending or settling third party claims.

  1. These terms are governed by the laws of the State of Queensland and where applicable, the Commonwealth of Australia.